Last updated: April 20, 2023
You may elect whether to provide us with your personal data. However, if you elect not to provide the required information, or if you provide uncomplete or incorrect information, you may not be able to use all or any portion of the Site and/or the Services.
I. Data Protection Across the Globe
II. Information that We Collect
When you use or access the Services or otherwise interact with us, we may collect a variety of personal information about you and others, as described below. “Personal information” is any information that enables us to identify you, either directly or indirectly in conjunction with any other information we hold, by reference to an identifier such as name, address, date of birth or government identification number.
Personal information that you provide to us: We may collect information that you provide when using the Site and the Services, such as when you: (1) create an account; (2) subscribe to the Services; (3) participate in events or promotions; (4) send questions or comments via email or live chat; (5) interact with our sales or customer support team; (6) apply for a job with us online; (7) fill out surveys; or (8) otherwise communicate with us through or about the Services. The types of personal information that you provide may include your name, email address, telephone number, mailing address, credit card information, and other contact or identifying information that you choose to provide. We store, process, and maintain files and content that you create and/or upload using the Services, as well as other data related to your account in order to provide the Services to you.
We do not store any credit card information we receive except as necessary to complete and satisfy our rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by you.
Information about use of the Services: Our servers automatically collect usage information about your use of the Services, including but not limited to the webpages visited, number of log-ins, data displayed or clicked on, actions taken, your language preference, and other login information. We may collect automated error reports in the case of software malfunctions, which may contain some or all the information in your account and content and may be reviewed to help resolve problems with the Services.
We collect information from the device and application you use to access the Services. Device data mainly means your IP address, operating system version, device type, device ID/MAC address, system and performance information, and browser type. If you are on a mobile device, we also collect the UUID for that device.
Our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.
If you arrive at Kaik from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.
Cookie. We may adopt Cookie or other technology that enable us to collect or share data, based on which we improve the Site and/or the Services, or develop new services or functions of the Site. Cookie is the identification code transmitted by us to your computer or device that enables us to identify your computer or device and provide information about the method and time that users visit or use the Site or the Services, the number of visitors, as well as tracks the activities on the Site. The Company may connect the data of Cookie with personal data. You may refuse to use Cookie by choosing appropriate settings on your browser. However, if you refuse to use Cookie, you may not be able to use all functions of the Site and/or the Services.
III. How We Use the Information that We Collect
Our primary purposes for using your personal information are to provide you with a smooth, efficient, and customized experience, for customer support, advertising and marketing communications, research and service development, and to keep the Site and users safe and secure.
Especially, we may use your information for the following purposes:
- Provision of the Services;
- Consumer and customer management and services;
- Research and service development; and
- As required for legal compliance, businesses, finance, taxation, operation and risk management of the Site or us, including but not limited to using your information to prevent, detect, investigate, and take measures against criminal activity, fraud, misuse of or damage to the Site, and other threats and violations to Kaik’s or a third party's rights.
IV. How We Share the Information that We Collect
We may share your personal information in the following ways:
With Your Consent: Kaik may send your personal information to a third party when you give us consent to do so or at your direction. For example, this may occur when we complete a transaction at your request.
With Service Providers: We may share personal information with vendors, consultants, payment processors, and other service providers that provide us with certain services and process personal information on our behalf. These services may include providing customer support, performing business and sales analysis, supporting our website functionality, facilitating payment processing, and supporting contests, surveys, and other features offered on the Site. These service providers are not permitted to use your personal information for any other purpose, and their use of such personal information will be subject to appropriate confidentiality and security measures.
With Business Partners: We sometimes partner with third parties to offer you events, promotions, contests and other programs. To participate in these offers, you may be required to provide your email address and other personal information. We will only share your email address and other personal information with a business partner when you expressly authorize us to do so.
With Advertising and Analytics Partners: We may share usage data with third-party advertisers, advertisement networks, and analytics providers through cookies and other similar technologies. These third parties may collect information sent by your computer, browser, or mobile device in response to a request for content, such as unique identifiers, your IP address, or other information about your computer or device.
Legal Disclosures: We may be required to disclose personal information if directed by a court of law or other governmental entity. Without limiting the foregoing, we reserve the right to disclose such information where we have a good faith basis to believe that such action is necessary to:
(1) comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests;
(2) protect and defend our or a third party's rights and property, or the safety of the Site, us, our users, our employees, or others; or
(3) prevent, detect, investigate and take measures against criminal activity, fraud and misuse or unauthorized use of the Site and/or to enforce our Terms of Services or other agreements or policies.
To the extent permitted by law, we will attempt to give you prior notice before disclosing your information in response to such a request.
V. Your Right in Respect of Your Personal Data
You may access, update, or delete your personal information, as well as choose what communications you would like to receive from us. Depending on your location, you may have additional rights related to your personal information (see the “Jurisdiction Specific Provisions” section below for more information about location-specific privacy rights). You can also choose not to provide us with certain personal information, but that may result in you being unable to use certain features of the Site because that information may be required for you to register for an account, purchase the Services, participate in our promotional offerings, get customer support, or engage in other activities on the Site.
Accessing, Updating, and Deleting Your Personal Information
You can access and update certain personal information about you by visiting your account settings. You can also submit a data privacy request to receive a copy of personal information that we hold about you, free of charge.
If you believe that any personal information that we are holding about you is incorrect or incomplete, we will work with you to make corrections deemed necessary. Note that we may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you’d like Kaik to delete your account or delete personal information it holds about you, you can submit a deletion request. Note that when we delete your account, personal information that you have shared with others (for example, through comments or an intake form) may still be visible. Kaik will also retain certain personal information about you where reasonably necessary to comply with our legal obligations or for our legitimate business purposes.
Data Privacy Requests and Verification
You can request to access, update, or delete your personal information by emailing us at email@example.com from the email address associated with your account. If you would like to make a request under the privacy laws of your jurisdiction, please let us know where you reside and which rights you’d like to exercise. For more information about exercising your jurisdiction-specific privacy rights, please see section ‘Jurisdiction Specific Provisions’ below.
To protect your privacy, we need to verify your identity before we process your data privacy request. As part of this process, you may contact us via the email address associated with your account. Depending on the nature of the request, we may also need to obtain additional information necessary for us to verify your identity. You may designate an authorized agent to make a data privacy request on your behalf. To do so, we will need to receive written permission by you or a valid power of attorney, and we may also verify the validity of the request directly with you.
Controlling Promotional Communications
You can opt out of receiving some or all of our promotional communications through the unsubscribe link in the email or by emailing firstname.lastname@example.org.
If you opt out of promotional communications, we may still send you transactional communications, such as service announcements, administrative and legal notices, and information about your account, without offering you the opportunity to opt out of these communications. If you no longer wish to use the Site or receive any communications from us (except for those that are legally required), please contact email@example.com to have us delete your account.
Please note that opting out of promotional email communications only affects future communications from us. If we have already provided your information to a third party (such as a credit card processing partner) before you changed your preferences or updated your information, you may have to change your preferences directly with that third party.
Do Not Track Signals
Your browser may give you the option to send a “Do Not Track” instruction to websites you visit. However, since there is no accepted standard for how a website should respond to this instruction, we do not currently recognize or respond to these signals.
VI. Protection of Personal Data
We will adopt appropriate technologies and measures, such as firewall, data encryption, building access control or data access restrictions and other physical control over such personal data, to protect your personal data in accordance with the law to prevent the loss, misuse, unauthorized use, accessing, disclosure or change, or damage or destruction of such personal data. However, no method of data transmission or storage system is absolutely secure, and we cannot guarantee that your personal information will not be accessed, disclosed, altered, or destroyed in the event of a breach of any of our security measures.
You are solely responsible for the custody of your user account, password and any other information about your account with the Site and you should avoid any unauthorized accessing of your account by any third party. In the event of any unauthorized use of your personal data or any safety concern in respect of your personal data, please promptly report it to us by sending us an email at firstname.lastname@example.org.
VII. Data Retention
We save personal information we collect for as long as it is necessary for the purposes for which the personal information is collected and processed. Generally, we will keep your personal information until your account is deleted, or as needed to provide you with our services. We will also retain certain personal information to comply with our legal obligations or for our legitimate business purposes.
VIII. International Transfers of Information
Kaik is based in the United States and it stores, processes, and transfers information in and to servers and databases located in the United States and Taiwan. It may also store, process, and transfer information in and to servers in other countries depending on the location of its affiliates and service providers.
If you use the Site outside the United States, including in the EEA, UK, and Switzerland, your information will be transferred to, stored, and processed in the United States. By accessing the SIte or otherwise giving us information, you consent to the transfer of information to the United States and other countries outside your country of residence.
We rely on legal bases to transfer information outside of the EEA, UK, and Switzerland. For example, transfers involving personal information of users located outside the United States are necessary for the performance of the contract between you and Kaik, as established in our Terms of Service. With respect to the processing of information by our service providers on our behalf, we take all necessary steps required under applicable law to ensure that their transfer of information across borders is compliant with applicable law.
IX. Third Parties and Other Personal Information Collectors
X. No Rights of Third Parties
XII. Jurisdiction Specific Provisions
1. Users in the European Economic Area, UK, and Switzerland
Under the General Data Protection Regulation (“GDPR”) and other applicable laws, users in the European Economic Area (“EEA”), UK, and Switzerland have the right to, under certain conditions, request access to, rectification of, or erasure of their personal information; request restriction of processing; object to processing; withdraw consent from processing; data portability; and submit a complaint to a data protection authority.
If you are in the EEA, UK and Switzerland and would like to exercise these rights, please email us at email@example.com pursuant to the “Data Privacy Requests and Verification” section above. Please include the phrase “GDPR request” in the subject line and provide us with your mailing address and country of residence.
Kaik only collects and processes personal information about you where it has lawful bases for doing so. The specific legal basis applied to the processing will depend on the context in which the personal information is being processed, including the Services used and the type of personal information involved. Kaik uses the following legal bases for processing:
- For the performance of a contract. We will process your personal information to fulfill our contractual obligations with you, such as to provide you with access to the Services, to communicate with you regarding your use of the Services, and to comply with our Terms of Service.
- For legitimate interests. We will process your personal information for our legitimate interests or those of others (as long as the processing is not outweighed by your data protection interests). This includes but is not limited to, preventing fraud and other abuse, ensuring the security of the Site, protecting our legal rights and interests, conducting market research and product development, and for marketing purposes.
- To comply with legal obligations. We will process your personal information to comply with all applicable laws, regulations, court orders, and government and law enforcement agencies’ requests.
- Consent. We will process your personal information when you have given us consent to do so, such as when you consent to receive certain communications from us.
If you’d like to withdraw your consent or object to our processing of your personal information, please contact us at firstname.lastname@example.org. If you believe that we have not adequately addressed your concerns or wish to report an alleged infringement of applicable data privacy laws, you may file a complaint with your local supervisory authority.
2. Users in California
California Consumer Privacy Act. If you are a California resident, you have specific privacy rights governed by the California Consumer Privacy Act (“CCPA”). These rights include:
A. Right to Know. You have the right to request a report showing the personal information collected, shared, and sold about you in the past 12 months.
B. Right to Opt-Out of Sale of Your Personal Information. You have the right to opt-out of the sale of your personal information to third parties
C. Right to Deletion. You have the right to request that we delete any personal information collected from you.
D. Right to Non-Discrimination. We shall not discriminate against you based on your exercise of any of the above rights.
You or your authorized agent may submit a request to exercise any of the above rights by emailing us at [email] with the subject line “CCPA Request”. Please also provide us with your mailing address and state of residence.
We may require additional information to verify your identity or to verify that your authorized agent has the authority to make the request on your behalf before responding to a CCPA rights request. We will respond to your request within 45 days if possible and required under the law.
Personal Information Collected on California Residents
The following are categories of personal information that we may collect about you, as well as examples of the types of personal information that may be collected:
A. Identifiers, including (a) names and aliases; (b)physical address; (c) phone number; (d) e-mail address; (e) IP address; and (f) unique identifiers.
B. Commercial Information, including (a) information about transactions made on the Site, including purchase history; and (b) interactions with our customer support.
C. Financial Information, including (a) last 4 digits of your credit card; and (b) account payment status.
D. Geolocation, including information related to your location, including your IP address.
E. Internet/ Electronic Activity, including (a) Information from your browser, such as usage information and cookies; (b) information related to your location, including your IP address; (c) passwords; and (d) device attributes
We collect Personal Information from the following sources:
A. Directly from you (e.g. Information provided when you register on the Site, submit payment, or use any of the Services);
B. Automatically collected information (e.g. collected automatically through cookies, etc.);
C. Information provided by third parties, including those that you request to share information with us.
Personal Information Disclosed for a Business Purpose to Third Parties
The categories of personal information listed above may be disclosed to the following categories of third parties:
A. We may share your information on the Site for the purposes of marketing or sharing information about the Services;
B. Integrated third parties with whom you choose to share information;
C. Our service providers (e.g. cloud services providers, technical service providers, law firms, accounting firms, etc.);
D. Business partners (e.g. companies that we partner with for events, promotions and contests, etc.);
E. Advertising partners to provide advertising based on your interests;
F. Our affiliates, including our parent company and other companies under common control and ownership;
G. When you ask us to provide information to a third party; or
H. To law enforcement or others if required by law.
The disclosures to third parties listed above may be for any of the following business purposes:
A. To provide you with the Services;
B. For marketing purposes;
C. To provide you with advertisements or information we think may be of interest to you;
D. To improve the Site and Services;
E. To maintain the safety and security of the Services; or
F. As otherwise permitted by law.
Under California’s “Shine the Light” law, California residents have the right to request certain information relating to personal information we have shared with third parties for those third parties’ direct marketing purposes. Note that we only share information with third parties for their direct marketing purposes when you request us to do so or you expressly consent to it.
If you are a California resident and would like to exercise your rights under the CCPA or California’s ‘Shine the Light’ law, email us at email@example.com pursuant to the “Data Privacy Requests and Verification” section above. Please specify which privacy right you’re exercising in the subject line (for example “CCPA deletion request”) and provide us with your mailing address and state of residence.